Shipping & Returns Policies

Returns & Exchange Policy

Hands Design does not offer refunds of exchanges for change of mind. 

We have a stringent Quality Assurance process. However, if you receive your item and it appears to be faulty, please contact us straight away at team@handsgroup.org.au and we will endeavour to have your item/s replaced as soon as possible. 

Important to note, our items are all handmade by the ladies in our Sewing Room. This makes each of your product special and unique and therefore, slight variances may occur in the finished product.

Shipping Policy

All pre-orders will dispatched within 3 business days of the stated In Stock date (see product detail page). All other orders will be dispatched within 5 business days. Please note, orders will not be dispatched on weekends of public holidays.

Please allow additional time in transit for your delivery. Transit time will be dependant on your location. Typically 3-5 business days for Metro locations and 7+ business days for Regional locations. A delivered delivery estimation will be provided with your shipment notification. 

We use a courier network for delivery of your goods, therefore we cannot deliver to PO Boxes. 

All shipping in Australia is offered at a flat rate of $10.00 per delivery. International orders will be price upon enquiry. If you wish to place an international order, please contact us at team@handsgroup.org.au for a shipping quotation.